Sending emails from Notifications via Outlook and Exchange fails

Article ID: 081202115812 - Last Review: 02 December 2008 by jasonl - Revision: 1 - Views: 1173


Symptom
If you use Outlook (connected to Microsoft Exchange Server) to deliver your emails from Service Accent Notifications, you may find your emails do not get sent but remain in your Drafts folder.


Cause
If you configure a group in Exchange Server and then use that group email address as the Send emails from value in Notifications | Settings, Exchange Server may refuse to send emails.

For example, if you have a group called support in the domain company.com, the group's email address will be support@company.com. If you then specify support@company.comas the Send emails from value, Exchange Server may reject these emails.


Solution
Create a contact using the desired email address and link that to the group (you may need to change the group's name).

This information was provided by a user and may not be accurate as VCI is unable to replicate the issue and therefore, it can not be verified.



 
 Related articles

How to resend the subscription email in Online Meter Billing
Scanning your InBox automatically causes a security warning to pop up in Microsoft Outlook
Sending emails automatically causes a security warning to pop up in Microsoft Outlook
Unblocking attachments in Outlook 2002 and later
Using SMTP to send outgoing email

 Additional articles from the white papers

Service Accent - Setting up SMS and Email Notifications
Service Accent - Using email templates
Service Accent - Setting up MSA Remote Email



For additional resources and information, you can go to the Service Accent Support Centre

Click here to go to the Service Accent Support Centre



Copyright © 2003-2019 Vantage Computing Ltd. All rights reserved. The information contained on this web site is correct as of its publication date.