Sending emails from Notifications via Outlook and Exchange fails

Article ID: 081202115812 - Last Review: 02 December 2008 by jasonl - Revision: 1 - Views: 1776

If you use Outlook (connected to Microsoft Exchange Server) to deliver your emails from Service Accent Notifications, you may find your emails do not get sent but remain in your Drafts folder.

If you configure a group in Exchange Server and then use that group email address as the Send emails from value in Notifications | Settings, Exchange Server may refuse to send emails.

For example, if you have a group called support in the domain, the group's email address will be If you then specify support@company.comas the Send emails from value, Exchange Server may reject these emails.

Create a contact using the desired email address and link that to the group (you may need to change the group's name).

This information was provided by a user and may not be accurate as VCI is unable to replicate the issue and therefore, it can not be verified.

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