Error message 'the object invoked has disconnected from its clients' when using the Sage Live Link

Article ID: 090109105446 - Last Review: 16 December 2009 by jasonl - Revision: 4 - Views: 6720


Symptom
When you configure the Sage Live Link from within Service Accent and click Test Connection, you may receive the following error message:

Service Accent is unable to connect to Sage 50 Accounts:

The object invoked has disconnected from its clients


Solution
If your Sage 50 Accounts database is located on another machine on your network, check to see what path you have configure the Sage Live Link to use. If it uses a drive letter (for example, "X:\Sage"), replace it with a network (UNC) path (for example, "\\server\Sage"). Alternatively, if the path is already in UNC format, try mapping a drive letter and using that instead

If you are running Sage 50 Accounts 2009, Sage have provided a hotfix that may assist in addressing this issue. To obtain this, do the following:
  1. Click here to go the Sage support web site
  2. Log in if necessary
  3. Select Line 50 & Sage 50 Accounts
  4. Locate V2009 - Sage 50 Accounts 2009 SDO HotFix
  5. Click Download and follow the instuctions provided

Please note that VCI is not responsible for content, updates and downloads provided by other providers and can not offer assistance or support for these



 
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 Additional articles from the white papers

Service Accent - User Guide Sage Live Link 2014
Service Accent - Sage Live Link



For additional resources and information, you can go to the Service Accent Support Centre

Click here to go to the Service Accent Support Centre



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