How to save your reports after applying an update

Article ID: 090902161122 - Last Review: 02 September 2009 by jasonl - Revision: 1 - Views: 3172


About "How to save your reports after applying an update"
When you apply an update to Service Accent, the standard Service Accent reports are installed, overwriting any custom reports you may have.

When you are sent the password to the update, any custom reports that we have written for you will be included for you to install after applying the update. If you have a few reports, these will be attached to the email (see instructions below). If you have a significant number of custom reports, we will zip them up in to a single attachment, which you need to unzip in order to install them (see instructions below).

If the reports have been attached directly to the email
  1. Open the email and right-click the first report attached
  2. Select Save As...
  3. In the Save Attachment dialog box, navigate to your AccentDB\Reports folder
  4. Click Save
  5. If you are warned that the file aready exists, click Yes to overwrite or replace it
  6. Repeat steps 2 to 5 for each report attached


If the reports have been zipped in to a single file
  1. Open the email and double-click the attachment (usual called reports.zip or similar)
  2. Select all the files in the zip file with the extension of .RPT
  3. Right-click the selected files and select Copy
  4. In Service Accent, click on Help and Explore your database
  5. Right-click the Reports folder and select paste
  6. If you are warned that files already exist, overwrite or replace them as necessary



 
 Related articles

How to update your own reports to the latest version of Service Accent
Attempting to run a report returns status 525
Can not apply Service Accent updates under Windows Vista if User Account Control is enabled
Can not apply Service Accent updates under Windows Vista if using a mapped drive letter
Can not find database dll error 532 message when running a report
How to obtain updates for Service Accent
How to update Service Accent
Installing an update for Service Accent triggers a database migration
Message 'Could not start the Crystal Reports engine'
Reports run very slowly under Windows Vista with Pervasive.SQL V9

 Additional articles from the white papers

Service Accent - Report reference
Service Accent - Adding client reports



For additional resources and information, you can go to the Service Accent Support Centre

Click here to go to the Service Accent Support Centre



Copyright © 2003-2019 Vantage Computing Ltd. All rights reserved. The information contained on this web site is correct as of its publication date.