Cannot export reports to PDF

Article ID: 151210111345 - Last Review: 10 December 2015 by nigelp - Revision: 1 - Views: 1104


Symptom
When trying to export a report to a PDF file the export fails and reports an error has occurred.

The exact error message varies depending on how the report is run and between reports.


Cause
Microsoft Windows update KB3102429 has been identified as the cause of this problem

https://support.microsoft.com/en-us/kb/3102429


Solution
Removing this update and restarting the computer restores the export to PDF functionality.

To remove this update:

  1. Open Programs and Features by "Start" > "Control Panel" > "Programs and Features"
  2. View installed updates by clicking on "View installed updates"




  3. Search for KB3102429




  4. Uninstall the update



  5. Restart your PC



The Microsoft Update process WILL attempt to re-install the update again unless it is prevented.
Please seek advice from your IT support to ensure that this update is prevented from being re-applied.



 
For additional resources and information, you can go to the Service Accent Support Centre

Click here to go to the Service Accent Support Centre



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